Prohibited Items Policy

1. Introduction

This Prohibited Items Policy outlines the types of goods that are strictly forbidden or restricted from being sent or carried through the Travomate Parcels mobile application (the "App"). This policy is an integral part of our Terms of Service and is designed to ensure the safety of our Users, compliance with all applicable laws and regulations in Poland, the European Union, and any other relevant jurisdictions, and to protect Travomate SP Z.O.O ("Travomate", "we", "us", or "our") from legal and operational risks.

By using the Travomate Parcels App, you agree to adhere to this policy. Failure to comply may result in immediate account suspension or termination, legal action, and reporting to relevant authorities.

2. General Principles

Users (both Senders and Travellers) are solely responsible for ensuring that any parcel sent or carried through the App complies with all national and international laws, regulations, and customs requirements. This includes, but is not limited to, laws related to transportation, import, export, and safety. Travomate acts as an intermediary platform and does not inspect the contents of parcels. However, we reserve the right to cooperate with law enforcement agencies and provide information in cases of suspected illegal activity.

3. Items You CANNOT Send (Prohibited Items)

The following items are strictly prohibited from being sent or carried via the Travomate Parcels App. This list is not exhaustive, and Travomate reserves the right to update it at any time.

• Weapons, Explosives, and Dangerous Goods: Firearms, ammunition, knives, swords, replica weapons, explosives, fireworks, incendiary devices, and any components thereof.
• Illegal Substances: Drugs, narcotics, controlled substances, drug paraphernalia, and any other illegal chemicals or substances.
• Flammable, Corrosive, or Hazardous Materials: Flammable liquids (e.g., gasoline, paint, solvents), gases (e.g., propane, aerosols), chemicals, poisons, radioactive materials, corrosive substances, and any other materials classified as hazardous by transportation regulations.
• Perishable Goods and Live Organisms: Fresh food, frozen items, refrigerated goods, live animals, plants, seeds, and any other perishable items that require temperature control or special handling.
• High-Value Items: Cash, currency, gold, silver, precious stones, high-value jewelry, negotiable instruments, and securities.
• Counterfeit, Stolen, or Illegal Goods: Any items that are counterfeit, stolen, illegally obtained, or infringe on intellectual property rights (e.g., pirated goods).
• Human Remains: Human organs, body parts, or cremated remains.
• Pornography and Obscene Materials: Any sexually explicit or obscene materials that are illegal or offensive.
• Tobacco and Alcohol: Tobacco products, e-cigarettes, and alcoholic beverages, especially when crossing borders or if prohibited by local laws.
• Batteries (Loose): Loose lithium-ion batteries or other batteries not contained within an electronic device.
• Pressurized Containers: Aerosol cans (unless specifically permitted and properly declared), diving tanks, or other containers under high pressure.

4. Items with Restrictions (Require Special Attention)

The following items may be sent under specific conditions, often requiring proper declaration, packaging, or adherence to quantity limits. Users are responsible for verifying and complying with all relevant regulations.

• Electronics with Built-in Batteries: Mobile phones, laptops, tablets, and other electronic devices with built-in (non-removable) lithium-ion batteries are generally permitted, provided they are properly packaged to prevent accidental activation and damage.
• Sealed, Non-Perishable Food: Factory-sealed, non-perishable food items are generally allowed, provided they comply with food safety regulations in both origin and destination countries. Homemade or unsealed food is prohibited.
• Cosmetics & Personal Care Products: Non-flammable cosmetics, toiletries, and personal care items are generally permitted. Flammable items (e.g., perfumes, nail polish) may be restricted or prohibited.
• Small Retail or Handmade Goods: Non-prohibited retail items or handmade goods are generally allowed, provided they are properly declared and comply with all commercial regulations, including customs duties and taxes if applicable.
• Sports Gear & Hobby Equipment (Non-Motorized): Bicycles, sports equipment, musical instruments, and hobby items are generally permitted, provided they are properly packaged and do not contain any prohibited components (e.g., fuel, explosives).
• Medicines: Prescription and over-the-counter medicines may be subject to strict regulations, including quantity limits and prescription requirements, especially for international shipments. Users must verify and comply with all relevant pharmaceutical laws.

5. Consequences of Non-Compliance

Any User found to be in violation of this Prohibited Items Policy may face:

• Immediate suspension or permanent termination of their Travomate Parcels App account.
• Seizure and disposal of the prohibited items by authorities.
• Fines, penalties, and other legal consequences imposed by relevant authorities.
• Liability for any damages, losses, or costs incurred by Travomate or other Users as a result of the violation.

Travomate reserves the right to report any suspected illegal activity to law enforcement agencies.

6. Reporting Prohibited Items

If you suspect that a parcel contains prohibited items, or if another User attempts to send or carry such items, please report it immediately to Travomate customer support at info@travomate.com.pl.

7. Changes to This Policy

Travomate reserves the right to modify this Prohibited Items Policy at any time. We will notify you of any changes by posting the updated policy on the App and updating the "Last updated" date. Your continued use of the App after such changes constitutes your acceptance of the new policy.

8. Contact Information

For any questions regarding this Prohibited Items Policy, please contact us: